Frequently Asked Questions

Choose a category or service, review the details, select your slot, and confirm with OTP if required.

Inspection-first jobs need technician review before final pricing can be confirmed.

Yes. Service and product flows use structured city and area selection for supported coverage zones.

Contact support as soon as possible so the team can check technician availability and update the slot.

Booking updates and coordination details are shared through your account and the contact details on the booking.

Yes. Open the booking details from your account or contact support to request cancellation.

Contact support for the latest dispatch update and help with rescheduling if needed.

An authorized person should be available to provide access, explain the issue, and approve the completed work.

You may share a preference with support, but assignment depends on location, availability, and service expertise.

Keep the appliance accessible and have relevant purchase, warranty, or previous service details available.

Yes. Products follow a dedicated cart and checkout flow, separate from service booking.

No. Only selected products that are marked EMI-enabled from admin are shown in EMI flows.

Your request is captured for review along with product, tenure, down payment, and contact details.

Open a product, choose the available options, and select Add to cart before proceeding to checkout.

Yes. Checkout lets signed-in customers save an address and reuse it on a future order.

Yes. Select the different billing address option and enter the billing details during checkout.

Select Bank Credit Card in the EMI form, then choose a supported bank and provide the requested details.

Select Nationality Certificate and upload the requested document when submitting the EMI order.

EMI is available only for eligible products that meet the configured minimum purchase amount and financing rules.

Eligibility is checked for the submitted cart and may depend on product configuration and financing review.

Sign in and open Orders from the customer dashboard to review order status and details.

The checkout total displays the applicable configured product charges and delivery amounts for your order.

Some purchase flows can be started without an account, while signing in makes address saving and order tracking easier.

Use the sign-up option and verify your contact details with the requested OTP or Google sign-in flow.

Select Forgot password on the login page and follow the verification steps sent to your registered contact.

The dashboard provides access to bookings, product orders, EMI orders, AMC plans, warranty claims, profile details, and support history.

Open Profile from the customer dashboard, edit the available fields, and save the changes.

Use the Contact page or the phone and email channels shown on the website for booking and order assistance.

Open Warranty from your dashboard, provide the product and issue details, and submit the claim for review.

Yes. Open AMC Orders or the relevant plan details from your dashboard to review coverage and status.

Your details are used to verify accounts, deliver services, process orders, and provide support according to the privacy policy.

Refresh your dashboard and confirm you are using the account linked to the order; contact support if it is still missing.