Terms of Service
Read the terms for booking and using ECRC Care services.
These terms apply to customers, providers, and other users interacting with the ECRC Care website and its ordering or booking features.
Using the platform
Users must provide correct contact, location, product, and service details when placing a request.
Users are responsible for maintaining the confidentiality of login credentials and OTP verification codes.
Quoted jobs, scheduled visits, order reviews, and EMI submissions may require additional verification.
Operational conditions
Bookings, products, and payments
A booking request is not a guarantee of completion until the service slot, provider availability, and any required quotation or verification have been confirmed.
Product availability, delivery timing, installation, and final fulfillment are subject to stock, service area, and confirmation by ECRC Care or its fulfillment partners.
Displayed prices and quotations may change before confirmation. Quote-based services are finalized after inspection or issue review where applicable.
An EMI submission is a request for review, not an automatic approval. Required documents, bank rules, product eligibility, and verification may affect approval.
Cancellations, warranties, and responsibility
Cancellation, rescheduling, refund, and delivery-change options depend on the status of the request and the applicable product or service conditions.
Warranty support depends on the product warranty, proof of purchase, issue assessment, and the applicable manufacturer or service-provider terms.
Users must provide accurate contact, address, appliance, payment, and document information and must keep account credentials and OTPs confidential.
We may update these terms when our services, legal obligations, or operating processes change. The latest version will be published on this page.