LEGAL

Privacy Policy

How ECRC Care collects, uses, and protects customer, provider, and booking data.

This policy explains how ECRC Care handles the information needed to operate booking, support, product, and provider workflows responsibly.

Information we collect

Identity and contact details

Name, phone, email, OTP verification details, and saved addresses or service areas.

Operational records

Booking, quotation, technician, invoice, payment, and order data used to complete requests.

Support and account activity

Messages, customer-care notes, dispatch updates, and account interactions.

Technical signals

Basic browser and usage data for performance, reliability, and abuse prevention.

To match customers with providers, technicians, products, and serviceable areas.

To process bookings, quotations, checkout flows, notifications, and post-service support.

To improve reliability, reduce fraud, and troubleshoot operational issues.

Operational access is limited to teams who need the information to fulfill or support a request.

Users can request corrections to inaccurate contact or profile information through support.

Non-essential communication preferences can be adjusted without affecting transactional notifications.