LEGAL

Privacy Policy

Learn how ECRC Care handles customer and booking data.

This policy explains how ECRC Care handles the information needed to operate booking, support, product, and provider workflows responsibly.

Information we collect

Identity and contact details

Name, phone, email, OTP verification details, and saved addresses or service areas.

Operational records

Booking, quotation, technician, invoice, payment, and order data used to complete requests.

Support and account activity

Messages, customer-care notes, dispatch updates, and account interactions.

Technical signals

Basic browser and usage data for performance, reliability, and abuse prevention.

How data is used

To match customers with providers, technicians, products, and serviceable areas.

To process bookings, quotations, checkout flows, notifications, and post-service support.

To improve reliability, reduce fraud, and troubleshoot operational issues.

Access and control

Operational access is limited to teams who need the information to fulfill or support a request.

Users can request corrections to inaccurate contact or profile information through support.

Non-essential communication preferences can be adjusted without affecting transactional notifications.

Sharing and retention

Service partners

We share the information needed to coordinate a booking, quotation, delivery, installation, repair, or warranty request with the relevant provider or technician.

Payment and delivery partners

Limited order, contact, and delivery information may be shared with payment, logistics, or communication partners when required to complete the requested service.

How long information is kept

We retain account, booking, order, warranty, and support records for as long as needed for operations, customer support, legal obligations, dispute handling, and security.

Your choices and security

Account requests

You may ask us to correct profile information or request help with account access by contacting customer support.

Transactional messages

Booking, order, login, OTP, and security messages may still be sent when necessary to complete or protect an active request.

Security commitment

We use access controls and reasonable technical safeguards, but no internet transmission or storage system can be guaranteed completely secure.