OTP confirmation
Bookings are confirmed with OTP so the operations team has verified contact details. After confirmation, the request appears in your customer account and can be tracked from the booking section.
Dispatch and follow-up
The team reviews the selected service, location, schedule, and notes before coordinating the provider or technician. For inspection-based work, pricing is confirmed after the technician checks the issue.
Billing and records
Invoices, payments, and customer reviews are connected to the booking record, so the full job history remains available for support and future reference.
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